Terms of Service

Effective date: September 9, 2026

These Terms of Service (the “Terms”) govern your use of the Panel website, your communications with us, and participation in Panel research, interviews or private testing where these Terms are presented to you or incorporated into a specific activity.

Panel is provided by:

Panel Labs s.r.o.
Company ID (IČO): 24106682
Registered office: Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic
Registered in the Commercial Register maintained by the Municipal Court in Prague, file C 437858
Email: hello@panel.design
Contact: https://www.panel.design/contact

In these Terms, “Panel,” “we,” “us” and “our” mean Panel Labs s.r.o. “You” means a visitor, correspondent, research participant or invited tester.

Please also read our Privacy Policy and Acceptable Use Policy. The Acceptable Use Policy forms part of these Terms.

1. Current status of Panel

Panel is currently presented through an informational website. We may use the website to explain the project, publish editorial material, invite people to contact us, recruit research participants, arrange user interviews, collect interest in future access, and invite selected people to private tests.

Panel is not currently offered as a public self-service software service. The website does not create a right to:

• open a public product account;

• purchase or renew a subscription;

• use AI generation, publishing, embedding, storage or other previously described product features;

• receive access to a prototype or future product; or

• receive any feature, release date, price, capacity or service level mentioned in an article, concept, mock-up, archive or other informational material.

Any future public service, paid plan or materially different test may be governed by updated terms presented before it becomes available.

2. When these Terms apply

You accept these Terms when they are presented with a clear acceptance step, when you accept an invitation that incorporates them, or when you access a private test environment governed by them.

An ordinary research questionnaire does not become subject to these Terms merely because it is a Panel form. Unless the questionnaire expressly links to and incorporates these Terms, its introductory research notice, consent choices and the Privacy Policy govern the collection and use of survey responses. Completing such a questionnaire does not create a paid product or subscription contract.

Merely reading public pages does not require you to enter into a paid contract. Your access to the website remains subject to applicable law and the rules needed to protect the website and our rights.

If you act for an organization, you confirm that you are authorized to communicate or participate on its behalf. Nothing in these Terms limits rights that cannot legally be excluded, including mandatory consumer rights.

3. Eligibility

You may browse the public website regardless of age, subject to applicable law.

You must be at least 18 years old and legally able to enter into an agreement to participate in a user interview or private test, unless Panel expressly agrees in writing to an appropriate arrangement involving a parent or legal guardian. Panel does not currently operate a child-directed product or a general parental-consent workflow.

You may not participate or access a test where doing so would violate applicable law, sanctions, export controls or restrictions applying to you or Panel.

4. Research, interviews and private testing

Submitting an expression of interest does not guarantee selection, an interview or access. We decide whom to invite based on current research needs and capacity.

Unless we agree otherwise in writing:

• participation is voluntary;

• no fee is charged for participation;

• no compensation, reward or future product access is promised;

• an invitation is personal, limited, revocable and non-transferable;

• access may expire or be withdrawn at any time;

• the test may be changed, reset, interrupted or discontinued without notice; and

• test-specific instructions supplied with an invitation also apply.

A prototype or test environment is experimental. It may contain bugs, incomplete features, test data, changing interfaces, interruptions or data loss. It is not intended for production, safety-critical work, permanent storage or reliance in business decisions. Keep your own copy of anything you need.

We may use Google Forms or another disclosed provider to ask questions, collect voluntary survey responses, arrange follow-up research and understand creator workflows. A survey’s own introduction explains the specific activity and links to the Privacy Policy. Findings may be used in aggregate or anonymized form. We will not publish an identifiable response, case study or quotation without separate permission.

We may also ask questions during an interview, observe how you use a prototype, and collect feedback for product research. If we wish to record audio, video or a screen, we will tell you separately before recording and request any consent required by law.

5. Your submissions and test content

You keep the rights you lawfully hold in messages, examples, files, content or other materials you voluntarily provide (“Your Materials”).

Where these Terms apply, you grant Panel a non-exclusive, worldwide, royalty-free license to host, copy, display, transmit, adapt and analyze Your Materials only as reasonably necessary to:

• receive and respond to your communication;

• conduct the interview, research activity or private test;

• operate, secure and troubleshoot the test environment;

• evaluate and improve Panel; and

• comply with law or protect legal rights.

This license ends when the relevant purpose and reasonable retention period end, except for material that has been anonymized so that it no longer identifies you, or records that must be retained by law or for legal claims.

Do not provide material unless you have the right to share it. Do not send trade secrets, regulated records, highly sensitive personal data or confidential client material unless we have expressly agreed in writing that the activity is designed to receive it.

6. Feedback

If you voluntarily provide ideas, observations, suggestions or product feedback, Panel may use them to research, design, develop and improve Panel without payment or an obligation to adopt them. This permission does not transfer ownership of Your Materials, does not extend to unrelated personal data or confidential materials, and does not permit us to publicly identify you, attribute a quotation or publish a case study without separate permission. Personal data remains subject to the Privacy Policy.

7. Confidential test information

Public website content is not confidential. A private prototype, unreleased feature, access credential, test instruction or other material may be marked confidential or be obviously non-public from the circumstances.

You must not disclose, publish, copy for third parties, demonstrate publicly, reverse engineer or use confidential test information for any purpose other than the invited test. This obligation does not apply to information that you can show was already lawfully public, was independently developed without using Panel’s confidential information, or must be disclosed by law. If disclosure is legally required, give us advance notice where the law permits.

8. Panel intellectual property

The website, prototypes, software, interfaces, branding, graphics, documentation and Panel-provided materials are owned by Panel or its licensors and are protected by applicable law.

We give you a limited, non-exclusive, non-transferable and revocable permission to use the public website for its intended informational purpose and any private test solely for the purpose and duration of your invitation.

Except where law expressly permits, you may not copy, sell, sublicense, scrape, extract, reverse engineer, bypass technical controls, remove proprietary notices, or use Panel’s name or marks in a misleading way.

9. Acceptable use and security

You must comply with the Acceptable Use Policy. You must not interfere with the website or a test, attempt unauthorized access, share test credentials, introduce malicious code, scrape the website at an unreasonable rate, impersonate another person, or use Panel to violate another person’s rights.

Please report a suspected security issue, misuse or rights concern through https://www.panel.design/contact or hello@panel.design.

10. Third-party services and links

The website, research activities and private tests may depend on third-party form, hosting, communications, scheduling, analytics, authentication or infrastructure providers, including Google Forms for disclosed questionnaires. Links to third-party websites are provided for convenience. Third parties control their own services, content and privacy practices; Panel’s use of personal data received from them is described in the Privacy Policy.

Panel is not responsible for an independent third-party service, except where applicable law provides otherwise.

11. Availability and disclaimers

We aim to describe Panel honestly, but the website and any private test are provided on an “as available” basis. We do not promise uninterrupted availability, a release date, a particular feature, compatibility, preservation of test data, or a specific research or commercial outcome.

To the extent permitted by law, we exclude implied warranties that can legally be excluded. We do not exclude statutory guarantees or remedies that apply to consumers and cannot be waived.

12. Responsibility and liability

You are responsible for your unlawful conduct, misuse of access, breach of confidentiality, and materials you submit without the necessary rights.

Panel remains responsible where applicable law makes us responsible. To the fullest extent permitted by law, Panel is not liable for indirect or consequential loss, loss of opportunity, loss of anticipated profit, or loss of test data arising from a free experimental test.

Nothing in these Terms excludes or limits liability for intentional misconduct, gross negligence, injury to life or health, fraud, or any other liability or mandatory consumer right that cannot legally be excluded or limited.

13. Restriction and termination

You may stop visiting the website, unsubscribe from communications and withdraw from research at any time. You may ask us to delete eligible personal data as explained in the Privacy Policy.

We may restrict or end access to a private test if the test ends, your invitation expires, we change research priorities, access creates security or legal risk, or you breach these Terms or the Acceptable Use Policy. Where reasonable, we will tell you, but urgent action may be taken without advance notice.

Terms that by their nature should continue—such as intellectual-property, confidentiality, feedback, liability and dispute provisions—survive termination.

14. Changes

We may update these Terms when the website, research activities, tests or law change. The effective date identifies the current version.

Material changes apply prospectively. Where appropriate, we will provide notice on the website, by email or before further test participation. If a change requires your consent, we will request it rather than treating silence as consent.

15. Governing law and disputes

These Terms are governed by the laws of the Czech Republic, without depriving a consumer of mandatory protection provided by the law of the country where the consumer habitually resides.

The courts of the Czech Republic have jurisdiction unless mandatory law gives you the right to bring or defend a claim elsewhere.

If you are an EU consumer and a dispute cannot be resolved directly, you may be entitled to use an alternative dispute resolution body. In the Czech Republic, the general consumer ADR body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 44, 110 00 Praha 1, Czech Republic, https://coi.gov.cz/en/information-about%20-adr/.

16. Contact

Questions about these Terms may be sent to:

• https://www.panel.design/contact

• hello@panel.design